Terms and Conditions

  • LATE FEES: All services must be paid for before delivery of photos and tour links. Invoices not paid within 5 days of the date of the appointment are subject to a $25 late charge and a 1.5% monthly finance charge. Any HomeTour that is unpaid after 30 days will be result in the account being suspended with all videos removed from our platform and YouTube channel.
    If legal action is necessary to collect on balances due, you agree to reimburse HomeTourVision for all expenses incurred to recover the balances as well as attorney’s fees and any other legal expenses.
  • Appointments cancelled or postponed less than 24 hours of the scheduled time, will result in a cancellation fee.
  • You agree to ensure the property is open house ready prior to the arrival of the TourGuide. The TourGuides are not allowed to move any furniture or personal items in the property. The TourGuides are scheduled for a certain amount of time at the property to provide our service and cannot wait for the property to be cleaned and de-cluttered. Our Videos are filmed as a walk-through and for this reason items cannot be moved room to room during filming.
  • You agree to supply us your correct and full contact information exactly the way it needs to be branded in the video and property site and also all information that pertains to the listing that is needed on our end to complete the tour.
  • You understand that unless we make a mistake, any changes requested in the video after editing is complete due to Realtor or homeowner mistake or opinion will require a re-edit fee. Any changes to the narration other than mistakes on our part, will also result in additional fees.
  • Prices are for one trip to the property. Unless we make a mistake, additional trips for any reason including seasonal changes, home not being ready, Realtor or homeowner opinion, etc, will result in additional fees. Please check weather for dates interested in before ordering. If weather will be a problem, please call at least 24 hours before appointment to reschedule.
  • Prices are subject to change without notice.
  • In areas that parking fees are necessary, those fees will be added on to the total price.
  • You understand and have instructed the property owner that our videos and photos of the listing will be broadcast on the internet as part of your marketing package and will be public. Sites include but are not limited to, HomeTourVision, YouTube, Realtor.com, Zillow, Trulia, and other third party sites resulting from syndication. If video is requested to be removed, you understand that we’ll be able to remove it from our YouTube channel and our website within 24 hours but cannot guarantee the removal from any sites or persons that may have downloaded or copied the videos/photos.
  • You understand that all media including Photos and Videos photographed and filmed by HomeTourVision belong to HomeTourVision and are licensed to that Realtor for use in marketing the listing and their services for as long as they wish.  Cloud storage fees after one year may apply. In the event the property is no longer listed, media may be removed from our platform if requested by homeowner. HomeTours (photos and/or videos) can not be used to re-list said property by another Realtor. New listing agent would have to order new photos/video/3D Tour.  Any editing or modification to our photos and tours are strictly prohibited. Photos and Videos from other companies or persons are not allowed to be used on the HomeTourVision platform. HomeTourVision does reserve the right to re-use footage of amenities or public areas that we did not charge you extra for. Such footage may be of lobbies, clubhouses, pools, gyms, playgrounds, etc. We include these in our inventory of stock footage. Neighborhood footage that you pay extra for, can only be used by you.
  • You understand that we reserve the right to use media for our own promotional services.
  • HomeTourVision is not responsible for any third party sites that showcase our videos or internet website outage and will not be held liable for any damages that may arise from the use of our services, website or any website that is out of our control.