Frequently Asked Questions

WHAT IS HOMETOURVISION?

We are an affordable Real Estate Visual Marketing company designed to feature any and all properties regardless of size or price.  We work hard to get your listings noticed. We work hard to connect you to your next seller, and their homes to the next buyer. Our proven track record has shown that our videos, photos, and 3D Tours have helped homes sell faster and for more money. We’ve also partnered with Realtors who have doubled and tripled their listings by simply standing out from their competition by offering our Visual Marketing instead of traditional old virtual tours using slideshows. Our YouTube channel alone receives thousands of hits every month. Our Video and 3D HomeTours enable buyers to “walk-through” a property for sale from the comfort of their smartphones, their tablets, their computers, and with video, their televisions. A place where homeowners and buyers can meet their next realtor, find a home, real estate related business, learn more about specific towns, and much more.

HOW DO I ORDER A HOMETOUR?

We have a few options to make ordering extremely simple. You can order on our website by clicking “Order Now”, email us at info@hometourvision.com, or call our toll free # at 844-HTV-TOUR. Please have the address, size of home and property, and any additional requests available when you order. This helps us estimate how much time we’ll need so that we may schedule other tours. If you are a new client, we also need your contact info and head shot to use for your branding.

HOW LONG DOES IT TAKE AT THE LISTING?

On average, we are at a property about 60-90 min, sometimes more depending on the service being performed and size of the property. The home needs to be open house ready when our TourGuide arrives so that the tour may be completed as scheduled. Our TourGuides are scheduled throughout the day and need to get their job done so that they may move on to the next. A Property Checklist is available for download on our Order page.

HOW SOON SHOULD I SCHEDULE?

We are a volume based company and offer a variety of services so it’s best to give us a few days notice but if you can’t, we’ll do our best to schedule your tour ASAP. We are always training more TourGuides to add our current and new markets to keep up with the demand.

HOW SOON IS MY MEDIA READY?

Photos are ready with 24-48 hours although they are usually ready by the end of the next business day.

Video Tours are uploaded with 3-4 days after your appointment.

iGuide Tours and Floor Plans are ready the next business day.

Matterport 3D Tours are ready the next business day and if floor plans are ordered through Matterport, they are ready within 48 hours.

HOW DO I KNOW WHEN MY MEDIA IS READY?

You will receive an automated email from our system when your media has been processed and uploaded. Photos, Videos, iGuide and Matterport Tours are hosted on our Property Websites so all of your media is visible in one location.

You will have the ability to download your photos in both MLS and Print size to your computer. Photos download in a ZIP file to ypur computer or you may choose to download photos individually.

CAN I UPLOAD MY VIDEO HOMETOURS TO MY YOUTUBE CHANNEL?

Definitely!! Just let us know you would like the file and we will send it to you to upload.

ISN’T THIS JUST FOR LUXURY PROPERTIES?

Marketing is marketing. That’s why we made it so affordable for all properties, no matter the price or size. Over 92% of buyers start their search online. Now we have a question for you. Are all of them looking for “luxury” properties? If you could double your listings by offering Visual Marketing, or if you got offers quicker which meant less price reductions and more money overall, would you be interested? We can’t sell the property for you, but we promise more people will see it. If you were selling your home, wouldn’t you want it visually marketed as much as possible? Marketing is not about being fancy, it’s about exposure.

CAN I MAKE CHANGES TO THE MY VIDEO TOUR?

Editing takes time. It’s for this reason that we must know what is not being filmed before filming starts. Our walk-through videos are simply a walk-through of the property. If there are rooms that you do not want in the video, please let us know before. If you are providing a script for narration, please make absolute sure that it is exactly the way you want the narrator to read it. Unless we make a mistake, re-editing will be an additional charge. Because of copyright restrictions, we choose the music for each of our videos.

WHAT IF I NEED TO CANCEL?

Just give us a call. But please cancel at least 24 hours in advance to avoid a cancellation fee.

CAN I ADD MY/HOMEOWNERS PHOTOS OR VIDEO TO THE TOUR?

If there are instances where you would like to show photos of the pool, landscape, etc, that we are not able to capture at the time of filming, we can add your photos but they will be watermarked in the video (Photo provided by Realtor), as long as they were not taken by another company or professional photographer. There are copyright laws we must follow.

DO I OWN ANY OF THE MEDIA OF MY LISTINGS?

No. Copyright and ownership of all photos and videos filmed and photographed by HomeTourVision, belong to HomeTourVision. We do grant the rights for the UNLIMITED use of the photos and video tour for the marketing of the listing and yourself on any website or social media site you like. This is why we provide you with a property site and YouTube exposure. Our photos and videos are not to be re-edited in any way by none other than HomeTourVision. When you re-edit our media, it is a reflection of our Brand and work.

If you or your office needs a Blanket Letter of Authorization to utilize our marketing tools, just let us know. In the event another Realtor re-lists the same property at a later date, use of the same photos and video tour is strictly prohibited.

I HAVE A QUESTION THAT WASN’T LISTED HERE

Give us a call or send us an email and we’ll answer all your questions!
1-844-HTV-TOUR (844-488-8687)
or
info@hometourvision.com